Question 1

Do BREEZE offer free shipping?

Accepted Answer

Yes orders over $59 CAD qualify for free standard shipping within Canada.

Question 2

How long does it take to process my order?

Accepted Answer

Orders are typically processed within 1 business day after confirmation. Shipping time varies by location. Estimated delivery times are shown before checkout.

Question 3

How long does processing and shipping take?

Accepted Answer

Orders are typically processed within 1 business day after confirmation. Shipping time varies by location. Estimated delivery times are shown before checkout. Standard Shipping takes 3- 9 Business days.Express Shipping take 1-3 Business days. To view your order details or tracking details, click 'View Order' in the email to access the customer portal.

Question 4

How long will it take to receive my order?

Accepted Answer

Standard Shipping takes 3- 9 Business days.Express Shipping take 1-3 Business days. To view your order details or tracking details, click 'View Order' in the email to access the customer portal.

Question 5

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Or you can  Chat with us.

Question 6

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from the Tracking ID. Or contact us on: support@shopbreeze.ca

Question 7

Why don’t I qualify for free shipping?

Accepted Answer

Free shipping applies to orders with a pre-tax subtotal over $59. Discounts or promotional offers may reduce your total below the required amount.

Question 8

Does SHOP BREEZE ship internationally?

Accepted Answer

SHOP BREEZE only provides shipping within the CANADA.

Question 9

How do I update or cancel my order?

Accepted Answer

If you’d like to make changes or cancel your order, please contact us at support@shopbreeze.ca within 24 hours of placing it.We process orders within 1 business day, so once your order has been processed or shipped, we may not be able to modify or cancel it.

Question 10

How do I cancel or pause my subscription?

Accepted Answer

You can easily cancel or pause your subscription through your Customer Portal.Simply: 1-Log into your account 2- Go to your Customer Portal / Subscriptions section 3- Select the subscription you’d like to manage 4- Choose Pause or CancelIf you need help contact us at support@shopbreeze.ca, our support team is happy to assist.

Question 11

What is your warranty policy?

Accepted Answer

We offer a 30-day warranty from the date of purchase for manufacturing defects only.If your product is defective:1-Fill the warranty claim form with your order number and issue details.2- If approved, ship the product back to us.3- Our team will inspect it.4- If eligible, you’ll receive a refund as store credit.⚠️ The warranty does not cover damage caused by misuse, drops, water exposure, or normal wear and tear.⚠️ Proof of purchase is required.

Question 12

Refund & Exchange Process

Accepted Answer

Submit the form for warranty claim here.

Question 13

How to initiate the warranty claim process?

Accepted Answer

You can initiate the warranty claim under 30 days of your purchase to process the warranty claim please click here.

Question 14

Can I return products for a refund?

Accepted Answer

Returns are typically limited to defective products under warranty. Regular purchases may not be refundable once shipped

Question 15

My product is defective — what should I do?

Accepted Answer

1-Visit the Warranty Claims section2-Submit required documentation and proof of purchase.3-A support representative will follow up with instructions.

Question 16

How are refunds processed?

Accepted Answer

All approved refunds are issued as Store Credit.Once processed, you can view your available store credit by:1- Logging into your account2- Going to your Profile / Customer Portal3- Checking the Store Credit sectionYou can use your store credit toward any future purchase on our website.

Question 17

How do I adjust the airflow on my device?

Accepted Answer

Most devices have an adjustable airflow dial located near the base or below the power button. Turn the dial to open or close the airflow vents until you find the desired setting. More open airflow typically results in cooler vapor, while tighter airflow produces warmer vapor.

Question 18

Why isn’t my vape charging?

Accepted Answer

Ensure you're using the correct charger for your device. Try using a different charging cable or adapter, as faulty chargers can prevent proper charging. Inspect the charging port for debris or damage. Try cleaning the coil.

Question 19

My vape isn’t working, but it still has liquid. What should I do?

Accepted Answer

If your vape has liquid but isn’t producing vapor, restart the device by holding the power button for 30 seconds. Check the battery is charged and airflow settings is on.

Question 20

How to Join Referral Program?

Accepted Answer

1) Signup on the "REWARDS" tab and send a referral link to your friend2) Your friend who completes an order will get a $20 off coupon. 3) You will also get $20 off coupon.

Question 21

Do you have a loyalty or rewards program?

Accepted Answer

Yes! 🎉 SHOP BREEZE offers a Loyalty & Rewards Program.You can earn points on purchases and redeem them for rewards.To learn more about how it works and how to join, please visit our Reward widget on the website.

Question 22

Can I buy in bulk or wholesale?

Accepted Answer

Yes, we do offer wholesale pricing for retailers.To become a retailer, please fill out our Wholesale Inquiry Form on the website.Once submitted, our team will review your application and contact you with the next steps.

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